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Rider Guide

For a Printable Version of our Rider Guide, click here. 

Scheduling a Ride
To schedule a ride, call 877-874-8813 least 24 hours in advance and by noon the business day before a trip. A BPART dispatcher is available for scheduling Monday-Friday from 6:45 a.m. to 5:00 p.m. If calling after hours, please leave a voicemail and a dispatcher will return your call as soon as possible.

The sooner we know, the better we will be able to accommodate your needs. To assist Dispatch in scheduling, please have the following information ready when you call:

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Hours of Operation
Our fleet operates Monday-Friday from 6:00 a.m. to 6:00 p.m. with the last pick-up accepted at 5:30 p.m. Saturday trips are available to riders but are limited.

BPART does not operate on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day.
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Cancelling a Ride
To cancel a ride, call 877-874-8813 at least one hour before your scheduled pick-up time.
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No-Show
If a cancellation is not made, or riders miss their trip, it is considered a no-show. A no-show will result in the rider being billed for their missed trip. If a rider receives more than three no shows in a month, the riding privileges will be suspended for one month.
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Non-Scheduled Trips
Drivers are not allowed to stop for non-scheduled trips.  If you need to make more than one trip in a day, please schedule your trips with Dispatch.
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Driver Wait Time
A driver may pick someone up 15 minutes before and 15 minutes after the scheduled pick-up time. A driver is permitted five minutes of wait time at a pick-up location. If a rider does not acknowledge the waiting ride, a driver will leave and it will be considered a no-show.
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Carry-on Items
If you have items that you would like to carry on the BPART vehicles, you must be able to carry them in one trip. An overload of items becomes a safety issue.  Items carried on BPART vehicles are the sole responsibility of the rider.
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Service Animals
Service animals are allowed; however, pets are not.
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Medical Oxygen
Medical oxygen may be transported with a rider, but only if secured.
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Personal Caregivers
A personal caregiver may accompany a rider free of charge.
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Mobility Devices
A mobility device may not exceed 30 inches in width and 48 inches in length, and cannot weigh more than 600 pounds when occupied (ADA 49 CFR 37.7).  If a mobility device is not within these guidlines BPART will not be able to accomodate the request for transportation.  Drivers are not responsible for assisting mobility device passengers up and down steps.  Drivers may ask a passenger to transfer into a seat if they are able to do so themselves.                                                                                                                                                                                                                    

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Rider Conduct
Remember your conduct affects the safety of others. The purpose of this policy is to ensure the safety and comfort of the riders on BPART. This policy applies to all BPART services.

BPART is concerned about the safety of its riders and drivers. Violent, illegal, or disruptive conduct is not allowed on the vehicle. This includes the behavior of service animals, as well as the riders.
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Vehicle Rules
A seat belt must be worn at all times. Safety seats are required for children who are under eight years old or 80 lbs. as stipulated in Illinois State law. Safety seats should be provided by the parent/guardian of the child.

For information regarding Car Seat recommendations for children click here

For the Illinois Child Passenger Protection Act in accordance with Illinois State law click here

Additional vehicle rules are as follow:

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BPART Policies
BPART is not responsible for lost or stolen items. Drivers may not go into a building with a rider. If riders needs assistance, they will need to provide their own personal caregiver. This caregiver may ride free of charge.
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