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Title VI Procedures

Date Last Updated: July 7,2014 

Title VI of the 1964 Civil Rights Act requires that “No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” 

Any person who believes that he/she has been aggrieved by an unlawful discriminatory practice on the basis of race, color or national origin by Bureau and Putnam Area Rural Transit may file a complaint by completing and submitting BPART Title VI Complaint form. 

How do you file a complaint?

You may request a Title VI Complaint Form by writing or phoning Bureau and Putnam Area Rural Transit / Gateway Services, Inc. 406 S. Gosse Blvd, P.O. Box 535 Princeton, IL 61356 or phone 815-875-4548 Ext 280 or Fax 815-875-8602. 

You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:

Please submit your complaint form to address listed below:

Larry Kerrick

BPART 406 S. Gosse Blvd, Princeton, IL 61356 

How will your complaint be handled?

BPART investigates complaints received no more than 180 days after the alleged Incident BPART will process complaints that are complete. Once a completed complaint is received, BPART will review it to determine if BPART has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by BPART.

BPART will generally complete an investigation within 90 days from receipt of acompleted complaint form. If more information is needed to resolve the case, BPART may contact the complainant. Unless a longer period is specified by BPART the complainant will have ten [10] days from the date of the letter to send requested information to the BPART investigator assigned to the case. 

If BPART investigator is not contacted by the complainant or does not receive the additional information within the required timeline, BPART may administratively close the case. A case may be administratively closed also if the complainant no longer wishes

to pursue their case. 

After an investigation is complete, BPART will issue a letter to the complainant summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If a complainant disagrees with BPART determination, he/she may request reconsideration by submitting a request in writing to the PCOM Diana Rawlings at the Bureau County Health Department within seven [7] days after the date of the BPART letter, stating with specificity the basis for the reconsideration. The PCOM will notify the complainant of his decision either to accept or reject the request for reconsideration within 10 days. In cases where reconsideration is granted, PCOM  will issue a determination letter to the complainant upon completion of the reconsideration review. 

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office

of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590. If information is needed in another language, then contact Bureau County Health Department at 815-872-5091                                  

SMH Drivers

                                             

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Bureau County Senior Citizen's Association and Putnam County Achievement Service

BPART now has 4 service providers. Bureau County Senior Citizen's Association, located in Princeton, and Putnam County Achievement Service, located in Standard,  are now BPART service providers. The addition of BCSCA and the PCAS will be a big step in providing enhaced service to the residents of Bureau and Putnam counties.  

Travel Training

Travel Training is a way to inform the citizens of Bureau and Putnam Counties about BPART, our rates, where we go, and to answer any questions that may be asked about public transportation and BPART.  We encourge the public to come to learn about this available service in Bureau and Putnam Counties.  Even if a person may not currently need transportation, one may know someone who could use it now, or sometime soon. 

BPART will be offering Travel Trainings by an area near you soon.   Refer to RideBPART.org or our Facebook page for dates and locations as more information becomes available.

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